Job Description
We are seeking a motivated and eager Entry Level Technical Support Specialist to join our dynamic team in Memphis, TN. If you are looking to kickstart your career in the technology sector and are passionate about helping others, this is the perfect opportunity for you. We pride ourselves on our supportive culture and offer comprehensive training for all new hires, making no prior experience necessary. Join us and grow your professional skills in a thriving industry.
Responsibilities
- Provide exceptional technical assistance to customers via phone, email, and live chat.
- Troubleshoot and resolve basic software and hardware issues for our clients.
- Document detailed and accurate notes on customer interactions and technical resolutions in our CRM system.
- Collaborate with the senior technical team to learn best practices and escalate complex issues when necessary.
- Maintain a high level of product knowledge through ongoing training and development programs.
- Identify opportunities to improve the customer support process and workflow efficiency.
Qualifications
- High school diploma or GED is required; a bachelor's degree is a plus but not mandatory.
- Basic computer literacy and familiarity with operating systems (Windows/Mac) and web browsers.
- Strong written and verbal communication skills with a customer-first mindset.
- Ability to multitask effectively and manage time in a fast-paced environment.
- Reliable internet connection and a quiet workspace are essential.