Job Description
Are you looking to launch a successful career in the dynamic tech industry? Apex Tech Solutions is expanding its team in Cleveland, OH, and is looking for motivated individuals to join us as Entry Level Technical Support Associates.
We are currently hiring immediately for this role. No prior technical experience is required; we provide comprehensive on-the-job training to help you master the skills needed to succeed. If you have a passion for technology, a customer-first mindset, and a drive to grow, we want to hear from you.
Why Choose Apex Tech Solutions?
- Immediate Start: Begin your career journey within days of your application.
- No Experience Needed: We train all new hires from the ground up.
- Career Growth: Clear pathways for advancement into Senior Support, Management, or Specialized Technical Roles.
- Competitive Pay: Earn a solid hourly wage with performance-based bonuses.
Don't miss this opportunity to build a future in tech right here in Cleveland. Apply today to secure your position!
Responsibilities
- Answer inbound customer inquiries regarding software, hardware, and account access issues.
- Diagnose and troubleshoot technical problems to provide accurate, effective solutions.
- Document all customer interactions and issue resolutions in our CRM database.
- Educate customers on product features and best practices to prevent future issues.
- Escalate complex technical cases to senior engineers or specialized teams when necessary.
- Maintain a high level of professionalism, patience, and empathy in every conversation.
- Collaborate with the support team to identify trends and improve service quality.
Qualifications
- High school diploma or equivalent (GED) required.
- Basic computer proficiency and familiarity with the internet.
- Strong desire to learn and adapt to new technologies quickly.
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and computer (for remote/hybrid hybrid options).