Job Description
Join Nashville's fastest-growing tech firm as an Entry-Level Tech Support Specialist! We're urgently hiring motivated individuals to deliver exceptional IT support to our expanding client base. This is your gateway to a thriving career in technology with comprehensive training and rapid advancement opportunities. Work in Nashville's vibrant downtown hub with competitive benefits and a collaborative culture.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Diagnose and resolve network connectivity problems, OS configurations, and application errors
- Assist with device setup, maintenance, and security protocols
- Document tickets accurately in IT service management systems
- Collaborate with senior engineers on complex technical escalations
- Train end-users on best practices for digital tools
- Contribute to IT infrastructure improvement projects
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS, networking fundamentals, and security principles
- Strong problem-solving abilities and customer service orientation
- Proficiency with remote desktop tools and ticketing systems
- Excellent written and verbal communication skills
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)