Job Description
We are currently seeking motivated individuals to join our growing team as Entry Level Technical Support Specialists. This is an excellent opportunity for those looking to break into the IT industry with no prior experience required. We provide comprehensive on-the-job training and a clear career path for dedicated professionals.
As a member of our team, you will play a crucial role in ensuring our clients receive top-tier technical assistance. If you are a quick learner with a passion for technology and helping others, we want to hear from you!
Responsibilities
- Assist customers with technical inquiries and software troubleshooting.
- Document daily support tickets and customer feedback accurately.
- Collaborate with senior technicians to resolve complex issues.
- Maintain a positive and professional demeanor in all communications.
- Learn and operate various computer systems and software applications.
- Provide feedback to management on common customer issues.
Qualifications
- High School Diploma or GED equivalent.
- Basic proficiency with computers and internet navigation.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced team environment.
- Willingness to learn new technologies and processes.
- Reliable transportation to the Wichita office.