Job Description
Are you looking to kickstart your career in the booming tech industry? Nexus Tech Solutions is currently hiring motivated individuals for our Entry Level Tech Support team in Seattle. We pride ourselves on being a forward-thinking company that values potential over pedigree.
Why Join Us?
- Start Immediately: We offer onboarding within 48 hours of acceptance.
- No Experience Required: We provide comprehensive paid training to get you up to speed.
- Growth Opportunities: Clear pathways to senior technical roles and management positions.
As a member of our team, you will be the first point of contact for our clients, helping them navigate technical challenges and ensuring their satisfaction. If you are eager to learn, possess a positive attitude, and are ready to work in a dynamic environment, we want to hear from you.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and live chat.
- Troubleshoot and resolve basic hardware and software issues.
- Document customer interactions and resolutions accurately in our ticketing system.
- Collaborate with senior staff to learn industry best practices and technical skills.
- Maintain a high level of professionalism and customer satisfaction in every interaction.
Qualifications
- High school diploma or equivalent (Bachelor's degree is a plus, but not required).
- Basic computer literacy and understanding of operating systems.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo a background check and drug screening.