Job Description
Join TechNova Solutions' dynamic IT team as an Entry-Level Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide exceptional user support in our fast-paced Virginia Beach headquarters. This role offers rapid growth opportunities and hands-on experience with enterprise systems. No prior experience required – we provide comprehensive training!
Responsibilities
- Resolve technical issues via phone, email, and remote support
- Install and configure hardware/software systems
- Document incidents and maintain ticketing systems
- Collaborate with senior engineers on complex problems
- Conduct routine system maintenance and updates
- Train users on new technologies and procedures
- Monitor network performance and security protocols
Qualifications
- High school diploma or equivalent required
- Basic computer literacy (Windows OS, MS Office)
- Strong problem-solving and communication skills
- Ability to work flexible hours including occasional weekends
- Valid driver's license for occasional site visits
- CompTIA A+ certification preferred (not required)
- Customer service experience highly valued