Job Description
Join our dynamic team at TechSolutions Cleveland as an Entry Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide critical support to our growing client base. This is your chance to launch your IT career with hands-on experience in a fast-paced environment. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Don't miss this urgent opportunity to grow professionally while serving Cleveland's thriving tech community!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and troubleshoot desktops, laptops, and network peripherals
- Document all support tickets and maintain accurate service records
- Collaborate with senior IT staff on system upgrades and security protocols
- Assist with network monitoring and basic cybersecurity measures
- Train end-users on new technologies and software applications
- Participate in IT asset management and inventory control
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows OS, networking principles, and cybersecurity concepts
- Strong problem-solving skills with attention to detail
- Excellent communication and customer service abilities
- Ability to work independently and in a team environment
- CompTIA A+ certification or willingness to obtain within 6 months
- Valid driver's license and reliable transportation