Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide exceptional support to our growing client base. This is your opportunity to launch your career in IT with comprehensive training and mentorship from industry experts. Enjoy competitive benefits, flexible work arrangements, and a collaborative environment where your ideas matter. Apply now to start your journey in Austin's thriving tech scene!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via phone, email, and chat
- Install, configure, and maintain computer systems and networks
- Create and maintain detailed documentation of support tickets
- Collaborate with senior technicians to escalate complex issues
- Train end-users on new technologies and best practices
- Monitor system performance and implement security protocols
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows, macOS, and Linux operating systems
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid Texas driver's license for occasional client visits