Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your tech career in Chicago! We're urgently seeking motivated individuals to provide critical technical support to our growing client base. This is a rare opportunity to gain hands-on experience in network administration, system troubleshooting, and client solutions in a fast-paced environment. If you're passionate about technology and eager to learn, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and resolutions using ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Assist with network monitoring and security protocols
- Train users on new technologies and best practices
- Participate in after-hours on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to lift 30lbs for equipment maintenance
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license for occasional site visits
- 0-2 years of professional experience accepted