Job Description
Join our dynamic team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to provide critical technical support across our growing client base. This is your chance to launch your tech career with hands-on experience in network administration, system troubleshooting, and cybersecurity best practices. No experience? No problem! We provide comprehensive training and mentorship to accelerate your growth. Immediate start available – apply today to secure your spot in one of Ohio's fastest-growing tech companies!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes and maintain accurate inventory records
- Collaborate with senior engineers on system upgrades and security patches
- Deliver user training on new technologies and protocols
- Monitor system performance and resolve service tickets within SLAs
- Participate in after-hours on-call rotation (1:4 schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Strong problem-solving and customer service skills
- Ability to lift 20 lbs and work in varied physical environments
- Valid Ohio driver's license (client site visits required)
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)