Job Description
Join a Fast-Growing Team in Oklahoma City!
Apex Digital Solutions is currently seeking motivated Entry Level IT Support Specialists to join our expanding operations. We are looking for individuals who are ready to start this week and are eager to launch a career in technology. No prior experience is required—we provide comprehensive training, mentorship, and a clear path for professional growth.
As a member of our team, you will be the first line of defense for our clients, ensuring seamless technology operations and exceptional customer service. If you are a quick learner with a passion for technology and problem-solving, we want to hear from you.
Responsibilities
- Provide Technical Assistance: Deliver top-tier support to clients via phone, email, and chat to resolve hardware and software issues.
- Troubleshooting: Diagnose and resolve common technical problems to minimize downtime for our clients.
- Customer Communication: Maintain clear, professional, and empathetic communication with clients to build trust and satisfaction.
- Documentation: Accurately log all support tickets, resolutions, and client interactions in our CRM system.
- Team Collaboration: Work closely with senior technicians and management to learn best practices and improve service delivery.
- Training Implementation: Actively participate in our training programs to master new technologies and protocols.
Qualifications
- Education: High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Experience: No prior experience required. We value attitude and aptitude over history.
- Technical Skills: Basic familiarity with computers, operating systems (Windows/Mac), and web browsers.
- Communication: Excellent verbal and written communication skills with a customer-first mindset.
- Availability: Must be available to start immediately and work full-time hours.
- Soft Skills: Strong problem-solving abilities, attention to detail, and a desire to learn new technologies.