Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to deliver exceptional technical support to our clients. This hands-on role offers comprehensive training and rapid advancement opportunities. If you're ready to transform your technical skills into a professional career starting immediately, we want to hear from you!
Responsibilities
- Provide remote and on-site technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage user accounts and permissions in Active Directory
- Document incidents, resolutions, and standard procedures
- Collaborate with senior technicians on complex issues
- Assist with network infrastructure maintenance
- Deliver training to end-users on new systems
- Participate in after-hours support rotation
Qualifications
- High school diploma or equivalent (degree preferred)
- CompTIA A+ or similar certification (or willingness to obtain)
- Basic knowledge of networking principles
- Experience with Microsoft Office 365
- Strong diagnostic and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to work independently and in teams
- Valid driver's license and reliable transportation