Job Description
Launch your tech career this week with TechNova Solutions! We're seeking motivated entry-level IT Support Specialists to join our dynamic Phoenix team. As a key member of our operations, you'll gain hands-on experience in enterprise environments while receiving mentorship from industry veterans. Enjoy competitive benefits, flexible work arrangements, and opportunities for rapid growth in Arizona's thriving tech hub. Start your journey today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and chat
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document incident resolutions and maintain accurate service logs
- Collaborate with senior engineers on network security protocols
- Assist with asset management and inventory tracking
- Participate in cross-departmental IT projects
- Deliver user training on new systems and best practices
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic knowledge of operating systems, networking, and security fundamentals
- Strong problem-solving skills and attention to detail
- Excellent written and verbal communication abilities
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid Arizona driver's license and reliable transportation