Job Description
Join Our Team as a Junior Technical Support Specialist
We are urgently hiring entry-level talent to join our growing Minneapolis-based team. At Nexus Digital Solutions, we believe in fostering talent and providing a launchpad for your career in Information Technology. If you are a problem-solver with a passion for technology and a desire to learn, we want to meet you.
Why Join Us?
- Career Growth: Comprehensive training programs and clear pathways to advancement.
- Competitive Pay: Salary range of $45k - $55k with performance bonuses.
- Modern Environment: Collaborative office space in the heart of Minneapolis.
What You'll Do
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document technical solutions and maintain detailed case logs.
- Collaborate with senior engineers to resolve complex technical queries.
- Conduct basic training sessions for new team members.
Ready to launch your career? Apply now to join the Nexus team in Minneapolis!
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat.
- Diagnose and troubleshoot hardware and software issues for end-users.
- Document technical solutions and maintain detailed case logs.
- Collaborate with senior engineers to resolve complex technical queries.
- Conduct basic training sessions for new team members.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field is a plus.
- Familiarity with Microsoft Office Suite and basic computer operations.
- Strong verbal and written communication skills.
- Able to work in a fast-paced, deadline-driven environment.
- Must be authorized to work in the United States.