Job Description
Join our dynamic team at InnovateTech Solutions as we expand our Mesa operations! We're urgently seeking motivated entry-level professionals to launch their careers in IT support. This is your chance to gain hands-on experience with cutting-edge technology while making a real impact in our clients' digital transformation journey. No prior experience required – we provide comprehensive training and mentorship to set you up for success. Apply today and become part of Arizona's fastest-growing tech company!
Responsibilities
- Provide first-level technical support for hardware/software issues via phone and remote assistance
- Document client interactions and troubleshooting steps in CRM systems
- Collaborate with senior engineers to resolve complex technical escalations
- Conduct system diagnostics and perform basic software installations
- Train clients on new technology solutions and best practices
- Monitor ticket queues and maintain service level agreements
- Participate in weekly team training sessions and knowledge sharing
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and familiarity with Windows/macOS
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Ability to work flexible hours including occasional weekends
- Valid driver's license for potential client site visits
- Pass background check and pre-employment drug screen
- Enthusiasm for learning new technologies quickly