Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals passionate about problem-solving and customer service to deliver exceptional technical support to our clients. This is a fantastic opportunity to grow your skills in a collaborative environment with immediate start dates available. If you're ready to launch your IT career in Phoenix's thriving tech scene, apply today!
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and remote access
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets and maintain accurate records in IT service management tools
- Assist with network administration tasks including VPN setup and firewall monitoring
- Collaborate with senior technicians to resolve complex technical escalations
- Conduct user training on new systems and software implementations
Qualifications
- Associate's degree in IT or related field OR equivalent certification (CompTIA A+, Google IT Support)
- Basic knowledge of Windows OS, networking concepts, and security protocols
- Strong troubleshooting skills with ability to diagnose hardware/software issues
- Excellent written and verbal communication skills
- Customer-focused mindset with patience and problem-solving aptitude
- Ability to work independently and as part of a team
- Valid driver's license (for occasional on-site support)