Job Description
Join our dynamic team at Capital Tech Solutions as an Entry-Level IT Support Specialist! We're hiring immediately to provide critical technical support to government and private sector clients in the heart of Washington DC. This is your opportunity to launch your career in technology while making a tangible impact in our nation's capital. We offer comprehensive training, mentorship from industry experts, and a collaborative environment where your growth is prioritized. If you're passionate about technology and eager to learn, apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Assist users with system installations, configurations, and troubleshooting
- Document all support tickets and solutions using ITSM software
- Collaborate with senior team members on complex technical problems
- Conduct regular system maintenance and security updates
- Train users on new technologies and best practices
- Support on-site and remote IT infrastructure needs
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts and protocols
- Strong problem-solving and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent preferred
- Valid driver's license for occasional client visits