Job Description
Join our dynamic team immediately! InnovateTech Solutions is seeking motivated Entry-Level IT Support Specialists to launch their tech careers in Indianapolis. As a vital member of our IT department, you'll provide exceptional technical support to our growing client base while gaining hands-on experience in network administration, cybersecurity, and system maintenance. We offer comprehensive training, mentorship, and a fast-paced environment where your growth is our priority.
Our ideal candidates are tech-savvy problem-solvers with a passion for learning and helping others. If you're ready to transform your theoretical knowledge into practical skills while making a real impact, apply today!
Responsibilities
- Install, configure, and troubleshoot hardware/software systems including desktops, laptops, and printers
- Provide first-level technical support via phone, email, and in-person for 50+ daily user requests
- Document all IT issues and resolutions in our ticketing system (ServiceNow)
- Assist with network monitoring, security updates, and system backups
- Collaborate with senior engineers on infrastructure projects including cloud migrations
- Conduct periodic hardware/software audits and inventory management
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows OS, Microsoft Office 365, and networking fundamentals
- Excellent troubleshooting and problem-solving abilities
- Strong written and verbal communication skills
- CompTIA A+ certification preferred (or willingness to obtain within 6 months)
- Ability to lift 30 lbs and work in a hybrid office/remote environment
- Valid driver's license for occasional client site visits
- Must pass background check and drug screening