Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your tech career in Houston's thriving innovation hub! We're seeking motivated individuals to provide critical technical support to our dynamic client base. This is your chance to gain hands-on experience with cutting-edge systems while working alongside industry experts. Enjoy comprehensive training, growth opportunities, and a collaborative environment that values fresh perspectives. Immediate openings available – start making an impact today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, email, and remote support
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions in our service management system
- Provide user training on software applications and best practices
- Collaborate with senior team members on complex technical challenges
- Monitor system performance and recommend improvements
- Support network infrastructure setup and maintenance
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Customer service mindset with patience and empathy
- Ability to learn new technologies quickly
- CompTIA A+ certification preferred (not required)