Job Description
Join our dynamic team at TechFlow Solutions as we rapidly expand our Fort Worth operations! We're urgently seeking motivated Entry-Level IT Support Specialists to provide critical technical assistance to our growing client base. This is your golden ticket to launch a rewarding career in technology with comprehensive training and mentorship from industry veterans.
At TechFlow Solutions, we believe in nurturing talent. You'll gain hands-on experience with cutting-edge systems while supporting diverse industries including healthcare, finance, and retail. Our collaborative culture encourages innovation and continuous learning, ensuring you develop both technical and soft skills essential for long-term success.
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document all support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical challenges
- Assist with network monitoring and basic system administration tasks
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent technical certification
- Basic understanding of Windows OS and networking fundamentals
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Customer service experience preferred but not required
- CompTIA A+ or similar certification considered a major plus
- Valid driver's license with reliable transportation