Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in San Antonio! This urgent opening is perfect for recent graduates or career-changers looking to launch their tech career. We offer comprehensive training, growth opportunities, and a collaborative environment where your skills will make an immediate impact. If you're passionate about technology and helping others, this is your chance to thrive in one of Texas' fastest-growing tech hubs!
Responsibilities
- Provide technical support and troubleshooting for hardware/software issues
- Assist users with system installations, configurations, and updates
- Document incidents, resolutions, and knowledge base articles
- Collaborate with senior IT staff on network and security tasks
- Manage helpdesk tickets and prioritize user requests
- Conduct routine system maintenance and performance checks
- Train end-users on new technologies and best practices
Qualifications
- High school diploma or equivalent; relevant certifications a plus
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Ability to work independently and in a team environment
- Customer service experience preferred
- Valid driver's license and reliable transportation
- Willingness to learn and adapt to new technologies