Job Description
Join our dynamic team at Tech Innovations Inc. as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Omaha to deliver exceptional technical support and drive digital transformation. This is your chance to launch your career in a fast-paced environment with comprehensive training and growth opportunities. If you're passionate about technology and helping others thrive, apply now!
Responsibilities
- Provide first-line technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Manage user accounts, permissions, and access controls in Active Directory
- Document technical issues and resolutions using ticketing systems (Jira/ServiceNow)
- Assist with network infrastructure maintenance and basic cybersecurity protocols
- Collaborate with senior IT staff on system upgrades and projects
- Train end-users on software applications and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- 0-2 years of technical support or helpdesk experience
- Strong knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Ability to lift 30 lbs for equipment maintenance
- Valid driver's license for occasional off-site support