Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals to provide essential technical support to our dynamic team. This is a perfect opportunity for recent graduates or career changers with foundational tech knowledge. Enjoy competitive benefits, mentorship from industry experts, and immediate start date. Apply now to become part of Austin's thriving tech community!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Assist with network setup and basic troubleshooting
- Document technical procedures and knowledge base articles
- Collaborate with cross-functional teams on IT projects
- Manage user accounts and access permissions
- Install and configure new workstations and peripherals
- Participate in system monitoring and maintenance
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and in teams
- CompTIA A+ certification (or willingness to obtain)
- Customer service experience (retail/helpdesk)
- Valid Texas driver's license