Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're immediately hiring passionate tech enthusiasts in Louisville to deliver exceptional customer service and maintain our digital infrastructure. This is your gateway to a thriving career in technology with hands-on experience in enterprise systems. Enjoy competitive pay, comprehensive benefits, and a collaborative culture that values growth. Start your IT journey today!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets and document resolutions
- Assist with cybersecurity protocols and data backups
- Train employees on new software and best practices
- Collaborate with senior IT on infrastructure projects
- Maintain inventory of IT assets and equipment
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- Ability to work independently and prioritize tasks
- Customer service mindset with patience and empathy
- CompTIA A+ certification preferred (not required)