Job Description
Join our dynamic team as an Entry Level IT Support Specialist and launch your career in Kansas City's thriving tech scene! We're seeking motivated individuals with a passion for technology and problem-solving to provide essential technical support to our growing client base. This immediate opening offers hands-on experience in network administration, system troubleshooting, and customer service within a collaborative, fast-paced environment. Full training provided – no prior experience required!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop/laptop systems and peripherals
- Document technical issues and solutions using ticketing systems
- Assist with cybersecurity best practices and system updates
- Collaborate with senior technicians on complex problem resolution
- Deliver exceptional customer service via phone, email, and remote support
- Participate in on-call rotation after initial training period
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of Windows/macOS operating systems
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Ability to work independently and as part of a team
- Customer-focused mindset with patience and adaptability
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Valid driver's license and reliable transportation