Job Description
Launch your tech career with InnovateTech Solutions! We're seeking passionate Entry-Level IT Support Specialists to join our dynamic team in Charlotte, NC. This is your chance to gain hands-on experience in a fast-paced environment while supporting cutting-edge technology infrastructure. No prior experience required – we provide comprehensive training to set you up for success. Join a company that values growth, collaboration, and innovation.
As a key member of our IT department, you'll be the first point of contact for technical support, ensuring seamless operations across our organization. We offer competitive benefits, mentorship opportunities, and a clear career advancement path. Ready to start your journey in tech? Apply today!
Responsibilities
- Provide first-level technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop problems, including OS troubleshooting
- Assist with system installations, configurations, and upgrades
- Document all support tickets and maintain accurate records
- Collaborate with senior IT staff on complex technical projects
- Conduct user training on new systems and applications
- Monitor system performance and implement preventive maintenance
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows OS, networking concepts, and hardware
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn and adapt to new technologies