Job Description
Join TechSolutions Inc., Columbus's leading tech innovator, in our urgent hiring drive for passionate entry-level IT Support Specialists! We're seeking motivated individuals ready to launch their careers in a dynamic environment where your growth is our priority. As a cornerstone of our operations, you'll provide critical technical support to clients while gaining hands-on experience with cutting-edge technologies. This is your chance to build a foundation in IT with mentorship from industry experts and a clear path to career advancement. Apply today – positions fill fast!
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems and peripherals
- Document support tickets and maintain accurate incident records in ServiceNow
- Collaborate with senior engineers to resolve complex technical escalations
- Assist with network security protocols and access management
- Train end-users on new software deployments and best practices
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and cloud services
- Excellent problem-solving and customer communication skills
- CompTIA A+ or similar certification preferred (not required)
- Ability to lift 20 lbs and work in varied office environments
- Valid driver's license for occasional off-site client visits
- Proactive attitude with eagerness to learn new technologies