Job Description
Immediate Opening for Tech Enthusiasts in Miami! TechNova Solutions is urgently hiring motivated Entry-Level IT Support Specialists to join our dynamic team. If you're passionate about technology and ready to launch your career in a fast-paced environment, this is your golden opportunity. We provide comprehensive training and a supportive culture where your growth is prioritized. Don't miss this chance to become part of Florida's leading tech innovator!
Responsibilities
- Provide Tier 1 technical support to internal users via phone, email, and chat
- Diagnose and resolve hardware/software issues including Windows OS, Microsoft Office, and network connectivity
- Assist with hardware setup, software installations, and system configurations
- Document all technical issues and resolutions using our ticketing system
- Collaborate with senior IT staff on complex problem-solving initiatives
- Conduct routine system maintenance and security updates
Qualifications
- High school diploma or equivalent; college degree or technical certification preferred
- Basic understanding of computer hardware, networks, and operating systems
- Strong problem-solving skills with attention to detail
- Excellent verbal and written communication abilities
- Customer service mindset with patience and professionalism
- Ability to work independently and as part of a team
- CompTIA A+ or similar certification a plus