Job Description
Join our dynamic team at NexusTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to provide critical support to our Denver-based clients. This is your opportunity to launch your career in a fast-growing tech environment with comprehensive training and growth opportunities. Our collaborative culture values innovation and customer excellence, offering competitive benefits including health insurance, 401k matching, and professional development stipends. If you're ready to make an immediate impact and build foundational IT skills, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Document and troubleshoot customer tickets via our service desk system
- Install, configure, and maintain desktop/laptop equipment and peripherals
- Collaborate with senior technicians to resolve complex technical problems
- Conduct user training on new technologies and system updates
- Monitor system health and proactively address potential issues
- Adhere to IT security protocols and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Excellent problem-solving and communication skills
- Customer service-oriented mindset with patience and empathy
- Ability to work independently and in a team environment
- CompTIA A+ certification preferred (training provided)
- Must be authorized to work in the United States