Job Description
Join TechSolutions Inc. as an Entry-Level IT Support Specialist and launch your career in Memphis's thriving tech scene! We're seeking motivated individuals with a passion for technology to provide exceptional technical support to our clients. This immediate-hire opportunity offers hands-on experience with cutting-edge systems while fostering professional growth in a collaborative environment. If you're ready to build your foundation in IT and contribute to innovative solutions, apply today!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote assistance for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior technicians to resolve complex technical problems
- Assist with network monitoring and basic system maintenance tasks
- Deliver user training on company software and security protocols
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, etc.) preferred
- Basic understanding of operating systems (Windows, macOS) and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Ability to work independently and prioritize multiple tasks efficiently
- Excellent verbal/written communication skills and patience with end-users
- Valid driver's license and reliable transportation for occasional on-site visits