Job Description
Join our dynamic IT team at NexusTech Solutions! We're urgently hiring motivated entry-level professionals to deliver exceptional technical support in Chicago's thriving tech hub. This is your gateway to a rewarding career in IT with hands-on experience, mentorship, and growth opportunities. If you're passionate about technology and problem-solving, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Manage helpdesk tickets and resolve user inquiries
- Install, configure, and maintain computer systems
- Document IT processes and troubleshooting steps
- Collaborate with senior engineers on complex issues
- Assist with network security protocols
- Train employees on new technologies
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/MacOS systems
- Familiarity with networking fundamentals
- Strong problem-solving and communication skills
- Ability to work in a fast-paced environment
- Customer service mindset
- CompTIA A+ certification preferred