Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and launch your career in technology! We're urgently hiring motivated individuals in Baltimore to provide critical technical support to our growing client base. This is your chance to gain hands-on experience in a fast-paced environment while making a real impact. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts.
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Install, configure, and maintain network infrastructure
- Provide remote and on-site technical assistance
- Document IT processes and maintain service logs
- Collaborate with senior engineers on complex solutions
- Train end-users on new technologies
- Monitor system performance and security protocols
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS and networking fundamentals
- Strong problem-solving and communication skills
- Ability to work independently and in team environments
- Customer service mindset with patience and empathy
- Valid driver's license for occasional client visits
- CompTIA A+ certification preferred (not required)