Job Description
Join Innovate Solutions Inc. as an Entry-Level IT Support Specialist and launch your tech career in Albuquerque's thriving tech hub! We're urgently seeking motivated individuals to join our dynamic team and provide critical technical support to our clients. This is your opportunity to gain hands-on experience with cutting-edge technologies while working in a collaborative, growth-oriented environment. Our comprehensive training program ensures you'll develop industry-relevant skills in networking, cybersecurity, and system administration. If you're passionate about technology and ready to jumpstart your career, apply today!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues via phone, email, and remote assistance
- Install, configure, and troubleshoot desktops, laptops, and network equipment
- Document all IT incidents and resolutions using ticketing systems
- Collaborate with senior engineers to resolve complex technical challenges
- Assist with cybersecurity protocols including patch management and access control
- Train end-users on new technologies and best practices
- Participate in after-hours on-call rotation (rotational schedule)
Qualifications
- High school diploma or equivalent (AAS/BS in IT preferred)
- 0-2 years of technical support experience or relevant internship
- CompTIA A+ certification or equivalent knowledge (certification required within 90 days)
- Proficiency with Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities and customer service orientation
- Excellent written and verbal communication skills
- Ability to lift 30 lbs and work in a fast-paced environment