Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and launch your career in technology! We're seeking motivated individuals with a passion for problem-solving to join our dynamic team in Raleigh, NC. No prior experience required – we provide comprehensive training. Enjoy competitive benefits, career growth opportunities, and a collaborative work environment where your ideas matter. Immediate start available!
Responsibilities
- Provide technical support to employees via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and solutions in our ticketing system
- Assist with network security protocols and data backup procedures
- Collaborate with senior IT staff on infrastructure projects
- Conduct routine system maintenance and performance monitoring
Qualifications
- High school diploma or equivalent (technical certification preferred)
- Basic knowledge of Windows/macOS operating systems
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to learn new technologies quickly
- Valid driver's license and reliable transportation