Job Description
Join our dynamic Albuquerque-based team as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals to kickstart their tech careers in a fast-paced environment. This is your chance to gain hands-on experience with cutting-edge systems while supporting local businesses. Our comprehensive training program ensures you'll develop critical skills in network administration, cybersecurity, and cloud technologies. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid advancement in New Mexico's growing tech sector. Apply now to become part of our innovative team!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install and configure workstations, laptops, and peripheral devices
- Document IT processes and maintain accurate system logs
- Collaborate with senior IT staff on infrastructure projects
- Assist with cybersecurity protocols and data protection measures
- Deliver user training on company systems and applications
- Participate in after-hours on-call rotation (1x/month)
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent problem-solving and communication skills
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license and reliable transportation
- Ability to lift 25 lbs for equipment installation
- US citizenship or permanent residency required