Job Description
Join our dynamic team at TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your tech career in the heart of NYC! We're hiring immediately for motivated individuals eager to grow in a fast-paced environment. You'll provide essential technical support to our diverse client base while gaining hands-on experience with cutting-edge systems. Enjoy comprehensive benefits, mentorship from industry veterans, and opportunities for rapid advancement in our collaborative culture.
Responsibilities
- Diagnose and resolve hardware/software issues for corporate clients
- Install and configure workstations, laptops, and peripherals
- Manage user accounts and access permissions in Active Directory
- Document technical procedures and maintain knowledge base articles
- Provide remote and on-site technical support via ticketing system
- Collaborate with senior engineers on complex infrastructure projects
- Conduct regular system maintenance and security updates
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows OS, networking fundamentals, and security protocols
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow)
- Strong problem-solving skills and customer service orientation
- Ability to lift 30lbs and travel between NYC office locations
- CompTIA A+ certification preferred (or willingness to obtain)
- Valid driver's license required for on-site visits