Job Description
Join InnovateKC Solutions and launch your tech career in Kansas City's booming digital ecosystem! We're seeking passionate entry-level talent to support our growing client base. As an IT Support Specialist, you'll be the first point of contact for technical issues while receiving mentorship from industry veterans. Our collaborative environment prioritizes growth, with 90% of entry-level staff promoted within 18 months. Enjoy modern amenities, flexible scheduling options, and comprehensive benefits including tuition reimbursement.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for hardware/software issues
- Deploy and configure workstations, laptops, and mobile devices
- Document incident tickets in ServiceNow with detailed resolution notes
- Conduct routine system audits and security compliance checks
- Collaborate with senior engineers on network infrastructure projects
- Train end-users on new software implementations and best practices
Qualifications
- Associate's degree in IT, Computer Science, or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Customer service experience with strong problem-solving abilities
- CompTIA A+ certification preferred (or willingness to obtain within 90 days)
- Ability to lift 25 lbs and perform occasional equipment installations
- Valid driver's license with clean record for client site visits
- Proficiency in Microsoft Office 365 and Google Workspace