Job Description
Launch your career with NexTech Innovations! We're seeking motivated entry-level IT professionals to join our dynamic team in Indianapolis. As an IT Support Specialist, you'll be the first point of contact for technical issues, ensuring seamless operations for our growing client base. Enjoy comprehensive training, mentorship from industry experts, and a collaborative environment designed to accelerate your growth. Immediate start available!
Responsibilities
- Provide Tier 1 technical support via phone, email, and remote access
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Assist with network administration and security protocols
- Collaborate with senior team on complex problem-solving
- Conduct user training on new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Customer service experience preferred
- CompTIA A+ certification (or willingness to obtain)
- Strong problem-solving and communication skills