Job Description
Join InnovateTech Solutions as an Entry-Level IT Support Specialist and launch your career in Houston's thriving tech hub! We're seeking motivated individuals to provide essential technical support to our dynamic team. As a rapidly growing company, we offer comprehensive training, mentorship programs, and clear pathways for advancement. Enjoy competitive benefits, flexible work arrangements, and the opportunity to work with cutting-edge technology in a collaborative environment.
Why Join Us? Immediate start date, professional development stipends, and a culture that celebrates innovation and growth. Perfect for recent graduates or career changers passionate about technology.
Responsibilities
- Provide technical assistance and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document IT processes, incidents, and solutions in ticketing systems
- Collaborate with team members to resolve escalated technical problems
- Assist with cybersecurity protocols and data protection measures
- Train employees on new technology implementations
- Monitor system performance and recommend improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- Basic knowledge of operating systems (Windows, macOS)
- Familiarity with networking concepts and protocols
- Strong problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer service mindset with patience and empathy
- Willingness to obtain industry certifications (CompTIA A+, etc.)
- Valid driver's license for occasional off-site support