Job Description
Join our dynamic team at TechSolutions Cleveland as an Entry-Level IT Support Specialist! We're seeking motivated individuals ready to launch their tech careers in a fast-paced environment. This immediate opening offers hands-on experience with cutting-edge technology while serving as the backbone of our client support operations. Perfect for recent graduates or career changers, this role provides comprehensive training and a clear path to professional growth. Enjoy competitive benefits, flexible scheduling options, and a collaborative workplace culture focused on innovation and excellence.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical issues and resolutions in ticketing systems
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior technicians on complex problem-solving
- Conduct user training sessions for new technologies
- Monitor system performance and report anomalies
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with network fundamentals (TCP/IP, DNS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- CompTIA A+ certification preferred (not required)
- Ability to lift 30 lbs and work in various office environments
- Valid driver's license for occasional on-site visits