Job Description
We are seeking ambitious individuals to join our dynamic team in Virginia Beach, VA as an Entry Level IT Support Associate. This is a premier opportunity for recent graduates or career changers to launch a successful career in Information Technology. We offer a comprehensive training program, a collaborative work environment, and a clear trajectory for professional advancement.
Why Join Us?
- Immediate start available.
- No prior technical experience required.
- Full benefits package upon hire.
- State-of-the-art training facility.
Are you a problem-solver with a passion for technology? We want to hear from you.
Responsibilities
- Provide Tier 1 technical support to internal employees and clients via phone, email, and ticketing systems.
- Diagnose and resolve hardware and software issues, including printer configurations, operating system errors, and network connectivity problems.
- Perform hardware installation and maintenance, ensuring all equipment is optimized for peak performance.
- Manage asset inventory and assist in the deployment of new workstations and peripherals.
- Document all technical issues and resolutions in our CRM database to maintain a knowledge base.
- Collaborate with senior IT staff to troubleshoot complex technical challenges and improve system reliability.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or related field is a plus.
- Strong willingness to learn and adapt to new technologies.
- Excellent communication skills with the ability to explain technical concepts to non-technical users.
- Basic understanding of computer components, operating systems, and internet protocols.
- Must be authorized to work in the United States.
- Reliable transportation to the Virginia Beach office.