Job Description
Are you ready to launch your career in the tech industry? Apex Digital Solutions is hiring an Entry-Level IT Support Associate to join our growing team in Phoenix, Arizona. We are looking for motivated individuals who are eager to learn and have a passion for technology. No prior experience is required—we provide on-the-job training and mentorship to help you succeed.
As a key member of our IT team, you will play a vital role in ensuring our employees have the technical support they need to be productive. If you want to start this week, this is the perfect opportunity to join a stable, innovative company.
Responsibilities
- Troubleshoot hardware and software issues for end-users in a fast-paced environment.
- Assist employees with password resets, account access, and basic computer configurations.
- Install, configure, and maintain computer workstations, printers, and peripherals.
- Monitor system performance and perform routine system checks to prevent downtime.
- Document technical incidents, resolutions, and daily activities in the ticketing system.
- Collaborate with senior technicians to resolve escalated technical issues.
Qualifications
- High school diploma or GED is required.
- Basic computer literacy and familiarity with Windows/Mac operating systems.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent written and verbal communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain relevant IT certifications (we will support you).