Job Description
Apex Data Systems is currently urgently hiring a dedicated Technical Support Specialist to join our night operations team in Philadelphia, Pennsylvania.
If you thrive in a fast-paced environment and have a passion for solving technical problems, we want to hear from you immediately. This is a full-time position requiring availability during the night shift (10:00 PM – 6:00 AM EST).
We offer a competitive salary, comprehensive benefits, and a clear path for career advancement within a top-tier IT firm. Don't miss this opportunity to secure a stable job with growth potential. Apply today!
Responsibilities
- Provide advanced technical troubleshooting and support for hardware, software, and network issues.
- Manage and respond to incoming support tickets and inquiries via phone, email, and chat during night hours.
- Document all technical issues, resolutions, and customer interactions in the helpdesk database.
- Collaborate with the day shift team to ensure seamless workflow and issue escalation.
- Install, configure, and maintain computer peripherals and operating systems.
- Ensure high customer satisfaction scores and adhere to SLA (Service Level Agreement) guidelines.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Previous experience in a technical support or helpdesk role is a major plus.
- Strong knowledge of Windows operating systems and troubleshooting methodologies.
- Must be reliable, punctual, and capable of working independently during the night shift.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to lift up to 25 lbs and perform basic hardware maintenance tasks.