Job Description
Are you a technical problem-solver looking to make an immediate impact? Apex Digital Systems is currently seeking a Tech Support Specialist to join our growing team in San Francisco. This is a fantastic opportunity to work a rewarding weekend shift with a leading tech firm, starting this week.
We are looking for a dedicated professional who can provide top-tier technical assistance to our enterprise clients. If you have a passion for technology and a knack for troubleshooting, we want to meet you.
Responsibilities
- Provide Tier 2 technical support for hardware, software, and network issues.
- Manage and resolve incoming support tickets with a focus on speed and accuracy.
- Perform routine system maintenance and backups during off-peak hours.
- Deploy new hardware and software configurations to end-users.
- Maintain a comprehensive knowledge base of technical documentation.
- Collaborate with the engineering team to address complex technical challenges.
Qualifications
- Bachelor’s degree in Computer Science, IT, or related field.
- Minimum of 2 years of experience in technical support or IT help desk.
- Strong proficiency in Windows, macOS, and Linux environments.
- Excellent interpersonal and communication skills.
- Ability to work weekends (Saturday & Sunday) and holidays as required.
- CompTIA A+ or Network+ certification is highly preferred.