Job Description
We are urgently hiring a dedicated Part-Time Technical Support Specialist to join our team in Indianapolis, IN. If you are looking for a flexible work schedule and the opportunity to make an immediate impact, this is your chance to shine.
In this role, you will serve as the first line of defense for our clients, ensuring their technical needs are met with precision and empathy. We offer a dynamic environment where your skills are valued, and your growth is supported.
Responsibilities
- Provide timely and accurate technical troubleshooting for hardware and software issues via phone, email, and remote desktop.
- Analyze complex user queries and deliver clear, step-by-step solutions to non-technical audiences.
- Maintain a high volume of customer tickets with a focus on rapid resolution and first-contact satisfaction.
- Document all interactions and technical resolutions in our CRM system to ensure knowledge base accuracy.
- Collaborate with the senior IT team to identify recurring issues and suggest process improvements.
- Ensure strict adherence to data security protocols and company IT policies.
Qualifications
- High school diploma or GED required; Associate degree in IT or Computer Science preferred.
- Previous experience in customer support or a helpdesk environment is a plus.
- Strong problem-solving skills with the ability to think critically under pressure.
- Excellent written and verbal communication skills.
- Ability to work a flexible schedule, including weekends or evenings as needed.
- Proficiency with Microsoft Office Suite and basic operating systems.