Job Description
Are you looking for flexible, immediate work?
Apex Digital Solutions is currently urgently hiring a Part-Time IT Support Specialist to join our dynamic team in Columbus, Ohio. We are looking for motivated individuals who want to make an impact without sacrificing their work-life balance.
In this role, you will provide top-tier technical assistance to our employees, ensuring our office runs smoothly. If you have a knack for technology and a passion for helping others, we want to hear from you.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and in-person for internal staff.
- Troubleshoot and resolve hardware and software issues including printers, laptops, and operating systems.
- Manage and maintain the office inventory of IT equipment and peripherals.
- Assist with network connectivity and Wi-Fi setup for new employees and visitors.
- Document all technical issues and resolutions in the Help Desk ticketing system.
- Collaborate with the full-time IT team on system upgrades and maintenance schedules.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science or IT is a plus.
- 1-2 years of experience in a technical support or help desk role.
- Familiarity with Windows and macOS operating systems.
- Strong problem-solving skills and the ability to explain technical concepts to non-technical users.
- Excellent communication and interpersonal skills.
- Ability to work independently and manage time effectively in a part-time environment.