Job Description
Launch your career with TechNova Solutions! We're seeking passionate individuals to join our award-winning customer support team in Oakland. As an industry leader in SaaS innovation, we offer immediate full-time roles with competitive benefits and growth opportunities.
This entry-level position is perfect for recent graduates or career-changers looking to build foundational skills in customer success. You'll receive comprehensive training and mentorship while working with cutting-edge technology.
What We Offer:
- Comprehensive benefits package (health/dental/vision)
- 401(k) with company match
- Professional development stipend
- Hybrid work flexibility
- Collaborative startup culture
Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve technical issues and troubleshoot software inquiries
- Document interactions in CRM systems with precision
- Collaborate with engineering teams to escalate complex issues
- Contribute to knowledge base documentation
- Meet performance metrics for response time and satisfaction
- Participate in weekly training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or support experience
- Proficiency with Microsoft Office and ticketing systems
- Strong problem-solving and communication skills
- Ability to thrive in fast-paced environments
- Basic technical aptitude (no coding required)
- Valid California driver's license (for occasional on-site needs)