Job Description
Are you a proactive problem-solver looking for a rewarding opportunity in Austin, TX? Horizon Support Services is currently hiring a Part-Time Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional support to our clients and are looking for individuals who are passionate about helping others and thrive in a fast-paced environment.
Why Join Us?
- Immediate Start: We are looking to fill this role immediately.
- Flexible Schedule: Enjoy a work-life balance with our part-time hours.
- Competitive Pay: Earn a competitive hourly wage with performance incentives.
As a Customer Service Representative, you will be the face of our brand, ensuring our clients receive top-tier assistance. If you are ready to take the next step in your career, we want to hear from you.
Responsibilities
- Handle Inquiries: Process incoming customer calls, emails, and chats efficiently and professionally.
- Issue Resolution: Troubleshoot and resolve customer issues in a timely manner to ensure high satisfaction rates.
- Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information.
- CRM Management: Update and maintain accurate customer records in our internal database.
- Feedback Collection: Gather customer feedback and report trends to the management team.
- Team Collaboration: Work closely with other departments to ensure seamless service delivery.
Qualifications
- Education: High school diploma or GED required; associate's degree preferred.
- Experience: Previous experience in customer service or call center environments is a plus but not mandatory.
- Skills: Excellent verbal and written communication skills.
- Computer Proficiency: Must be comfortable using computers and basic office software.
- Reliability: Ability to work flexible shifts, including evenings and weekends.
- Attitude: A positive, patient, and customer-centric attitude is essential.