Job Description
Join Tampa Bay Innovations as an Entry Level Customer Support Specialist and launch your career in a dynamic, fast-growing tech environment! We're hiring immediately for motivated individuals passionate about delivering exceptional customer experiences. This is your opportunity to gain hands-on experience in digital support systems while working with a collaborative team dedicated to innovation. No prior experience required – we provide comprehensive training to set you up for success. Enjoy competitive compensation, flexible scheduling options, and clear pathways for career growth within our Tampa headquarters.
Responsibilities
- Respond to customer inquiries via email, chat, and phone with professionalism and accuracy
- Utilize CRM software to document interactions and track resolution progress
- Collaborate with technical teams to troubleshoot product issues
- Contribute to knowledge base documentation and improvement initiatives
- Maintain customer satisfaction metrics through follow-up communication
- Participate in ongoing training to master product updates and support protocols
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Exceptional written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office Suite and comfortable learning new software
- Ability to thrive in a fast-paced, team-oriented environment
- Previous customer service experience is a plus but not required