Job Description
Join our dynamic team at Urban Solutions Baltimore as a Part-Time Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional client experiences in our fast-paced downtown office. This immediate opening offers flexible scheduling (20-25 hours/week) with competitive pay and growth opportunities. If you thrive in collaborative environments and possess strong communication skills, apply today to become part of our innovative community!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process transactions and resolve billing discrepancies using Salesforce
- Coordinate with internal teams to ensure seamless service delivery
- Maintain accurate customer records in CRM database
- Identify upsell opportunities during client interactions
- Participate in weekly training sessions to enhance product knowledge
- Support seasonal peak-hour coverage (evenings/weekends required)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in B2B environment
- Proficient in Microsoft Office Suite and CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in high-pressure situations
- Available for flexible shifts including evenings/weekends
- Basic knowledge of Salesforce or similar CRM
- Valid Maryland driver's license (for occasional off-site meetings)